FAQ

Where is the store based?
West Yorkshire, United Kingdom

Do you accept orders placed outside of the UK?
We sure do!

What’s with the downloadable PDF option?
Buying one of those will send you a link to a downloadable version of the book, completely DRM free and much higher resolution that the web version, great for offline reading!

What is this store’s return and exchange policy?
If you have a problem with your order, please contact me at kate@kateashwin.com and we’ll sort it out!

How long will it take to receive my order?
Once shipped most UK orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

Customs charges for EU customers
It seems that EU customers might end up having to pay a customs fee for books sent from the UK at the moment- apologies if that happens to you, I have no control over it, but I do apply all of the correct shipping labels in an attempt to reduce the risk of this happening. Please be aware this might affect you if you’re ordering within the EU!